Tri County Sheriff Dispatch

Tri County Sheriff Dispatch provides emergency dispatch services for public safety agencies across multiple counties. The organisation operates Computer‑Aided Dispatch (CAD) systems that support 911 call taking and resource deployment. Its headquarters is located in the United States of America. The service area includes Albany County among the jurisdictions it serves. By managing call routing and unit dispatch, it enables coordinated responses from law enforcement, fire and emergency medical personnel. The dispatch centre functions as a communications hub for the jurisdictions it serves. Personnel at the centre are responsible for receiving emergency calls and allocating appropriate response units. The organisation’s operations are integral to the daily functioning of the public safety infrastructure in its region.

In March 2021 the organisation experienced a ransomware attack that targeted its Tri County Public Safety network. During the March 2021 ransomware attack, 911 call handling remained operational in Albany County while CAD systems were compromised. The sheriff’s office worked with technology vendors and a state cyber incident response team to contain the threat overnight. Services were restored using verified backups, after which systems were rebuilt and gradually brought back online. This incident highlighted the organisation’s reliance on robust backup strategies and its ability to coordinate with external cybersecurity experts. The ransomware incident affected emergency dispatch systems across several counties served by the organisation. Following containment, the organisation conducted a systematic rebuild of its IT environment to ensure security. The experience has reinforced its focus on maintaining resilient public safety communications infrastructure.