TNT Express

TNT Express, operating under the alias TNT, functions as a global courier company. Its core business involves transporting packages and shipments internationally, serving customers across various markets. The company manages the logistics of physical goods, handling them through its operational infrastructure to facilitate deliveries. Evidence indicates TNT handles diverse shipments, including critical medical equipment and time-sensitive items like wedding dresses, highlighting its role in transporting valuable and urgent consignments.

Headquartered in the Netherlands, TNT Express experienced a severe operational crisis following the NotPetya cyberattack on June 28, 2017. This incident significantly impacted its Ukraine-based infrastructure, crippling critical systems and encrypting data. The attack forced a shift to manual processing for package handling, causing extensive delivery backlogs and widespread service delays globally. These disruptions led to shipment failures, damaged goods, misplaced items, and substantial financial losses for small business customers due to undelivered orders and required refunds. Internal communications collapsed, necessitating alternative platforms, while contingency measures strained resources from its parent company. Recovery efforts proved protracted and incomplete weeks later, with persistent invoicing issues and an inability to restore full services, ultimately eroding customer trust and causing client attrition.