One Medical

Profile narrative

One Medical, also known as 1Life Healthcare, is a membership‑based primary care provider that combines in‑person clinic visits with a digital platform for same‑day appointments, video visits, and secure messaging. The organization offers preventive care, chronic disease management, urgent care, and wellness services to individual members and to employees through employer‑sponsored plans. Its services are designed to improve access and convenience by allowing members to book appointments online or via a mobile app and to communicate with care teams outside of traditional office hours. One Medical primarily serves markets in the United States, operating clinics in metropolitan areas where it contracts with employers and also offers direct‑to‑consumer memberships.

The company places a strong emphasis on technology‑enabled care, integrating electronic health records with patient‑facing tools that support appointment scheduling, prescription refills, and lab result viewing. This approach aims to reduce administrative friction and to provide a more personalized experience compared with traditional primary‑care models. One Medical has also pursued strategic acquisitions to expand its service lines, including the purchase of a senior‑care business whose archived records were stored on a third‑party file‑storage system that later experienced an unauthorized access incident. These moves reflect a focus on broadening the continuum of care while maintaining a consistent brand of accessible, patient‑centric medicine.

In terms of structure, One Medical became a wholly owned subsidiary of Amazon.com, Inc. after Amazon’s acquisition was completed in mid‑2022, placing the organization within Amazon’s broader healthcare initiatives. Its headquarters are located in the United States of America, as indicated in the organizational context. The firm’s regulatory responsibilities include compliance with HIPAA and other federal and state health‑information privacy standards, which were relevant to the reported breaches involving patient data. Together, these elements define One Medical as a technology‑driven primary‑care operator that seeks to blend clinical services with digital convenience under the ownership of a major technology conglomerate.

Incidents

2 incidents linked to this organisation.