Ambulance service in Wrocław

The organisation operates as an ambulance service based in Wrocław, Poland, providing emergency medical response and patient transport to the city and its surrounding communities. It maintains a dispatch support system that coordinates the deployment of ambulances and medical personnel to incidents requiring urgent care. As part of Poland’s national emergency medical services network, the service works under the authority of regional health authorities to ensure timely access to emergency care. Its core function is to receive emergency calls, assess the needed level of response, and dispatch appropriately equipped ambulances to the scene. The service also handles inter‑facility transfers and provides basic and advanced life support during transport.

The organisation’s headquarters are located in Wrocław, situating it within the Lower Silesian Voivodeship of Poland. A distinguishing attribute of the service is its reliance on a digital dispatch platform that is critical for synchronising emergency responses across the region. In December 2020, the service suffered a ransomware attack that compromised this dispatch support system, prompting authorities to advise staff to register with the Credit Information Bureau to guard against potential identity theft. Although the attack disrupted operational systems, the ambulance service continued to provide emergency care without a complete halt to its activities. Due to an ongoing prosecutor’s investigation, specific technical details of the incident have not been publicly disclosed.