Count and Care

Count and Care is an IT service provider headquartered in Germany. The company focuses on delivering technology solutions to municipal companies. Its client base includes entities responsible for energy supply, public transportation, waste management, and housing services. By supporting these sectors, Count and Care helps maintain the digital infrastructure that underpins local public utilities and community services. The organization operates primarily in the Darmstadt region, serving the affiliated organizations that rely on its systems. Its services encompass system management, network support, and the maintenance of customer-facing platforms such as portals and websites.

Count and Care is distinguished by its specialization in the municipal sector, acting as a trusted technology partner for essential local services. This focus positions the organization within the critical infrastructure support chain, even though its own systems are not classified as critical infrastructure. The company’s role involves ensuring the continuity of digital services that enable energy providers, transit operators, waste management firms, and housing agencies to interact with customers and manage operations. In June 2022, Count and Care experienced a ransomware attack that disrupted internal and external communications across its client entities. The attack took offline customer portals, websites, and business systems while leaving core operational services such as energy supply and transit unaffected. Investigations by federal and state authorities attributed the incident to professional attackers, and recovery efforts concentrated on restoring compromised systems without evidence of customer data loss. The event highlighted the interconnected nature of the municipal IT ecosystem that Count and Care supports. No explicit information regarding the organization’s ownership, parent company, or subsidiary structure is available in the provided sources. Consequently, the profile is limited to the confirmed facts about its services, sector focus, and the documented incident. The headquarters location in Germany remains the only specified geographic detail.