Salud Total EPS

Salud Total EPS, also known as Salud Total EPS-S, is a Colombian healthcare provider operating as an Entidad Promotora de Salud within the national health system. The organization is headquartered in Colombia, where it delivers health insurance and related services to its affiliated population. As an EPS, its core function is to manage the financing and delivery of medical care, medication distribution, and laboratory services for the users enrolled in its network. Public communications indicate that the entity serves millions of users across the country.

The incident occurred on May 1, 2022. It was classified as an external cyberattack targeting the organization’s information technology infrastructure. The attack led to partial operational information unavailability across several digital systems. In response, Salud Total EPS disabled the affected IT services to contain the breach. Simultaneously, the organization severed both physical and virtual server connections to safeguard data integrity.

To maintain service continuity, the EPS deployed 24/7 support lines for users seeking assistance. It also extended in-person service hours at its health centers to accommodate demand while digital channels were unavailable. Medical care, medication distribution, and laboratory services continued uninterrupted through its provider network during the remediation period. Virtual channels such as online offices, home assistance platforms, mobile applications, and automated advisors remained offline until the systems were restored.

Legal proceedings were initiated in coordination with national authorities following the incident. The organization publicly assured its millions of users that human and technical resources were being prioritized to restore digital services. It emphasized that continued care delivery would be maintained through alternative, non-digital channels throughout the response.