Megacable

Megacable is a telecommunications provider headquartered in Mexico, delivering video, voice, and data services to customers within its domestic market. Its core offerings include television broadcasting, broadband internet, and landline telephony, forming a bundled communications portfolio for residential and commercial subscribers. The company operates a network infrastructure that enables the continuous delivery of these essential services. Customer account management and support are conducted through multiple channels, notably telephone assistance and retail partner locations where payment processing is also available. These retail partnerships extend the company's physical presence for transactional and service-related interactions.

On November 6, 2018, Megacable experienced a cyber attack that compromised its internal computer systems. The incident primarily disrupted customer service channels and contact systems, impeding subscribers' ability to process service requests or access support through normal avenues. Critically, the core video, voice, and data services remained fully operational throughout the event, ensuring no interruption to subscriber connectivity. Megacable implemented corrective measures, restoring telephone support and retail payment processing within hours while working toward full recovery of all affected operations. The company issued a public apology for the inconveniences caused and requested subscriber patience during the remediation period. This event demonstrated that the infrastructure supporting core service delivery was isolated from the compromised administrative and support systems.