Hotelplan UK

Hotelplan UK operates as a tour operator based in the United Kingdom. It markets its holidays under three main brands: Hotelplan, Inghams and Explore Worldwide. The Hotelplan brand focuses on mainstream package holidays to a variety of international destinations. Inghams specialises in ski holidays, offering accommodation, lift passes and transport to mountain resorts. Explore Worldwide provides adventure travel experiences, including trekking, cycling and cultural tours. Together these brands serve leisure travellers who book through travel agents or directly with the company. The company’s headquarters is located in the United Kingdom, though the exact city is not specified in the source material. Its core business centres on creating and selling packaged travel itineraries that combine flights, accommodation and transfers.

In December 2023, Hotelplan UK reported a cyber attack that prompted an immediate investigation and the isolation of key systems. To contain the incident, the company shut down affected IT infrastructure, which caused disruptions across its travel brands. Hotelplan UK assured customers that existing bookings were not impacted by the attack. However, it warned that service delays could occur while workarounds were implemented to restore normal operations. The response team prioritised full system recovery across all brands to resume standard service levels for agents, partners and customers. Throughout the remediation process, the company maintained communication through its standard channels, such as email and phone support. The incident highlighted the importance of cyber resilience for travel operators that rely heavily on digital booking platforms. No further details about the attack’s origin or the extent of data exposure were disclosed in the available source.