Urgent Team Holdings

Profile narrative

Urgent Team Holdings operates as a healthcare organization that manages protected health information for patients across multiple states. The organization is headquartered in the United States of America. Its core function involves the collection, storage, and use of personal health data, which includes identifiers such as names, dates of birth, and medical record numbers. This role places it within the regulated healthcare sector where safeguarding patient information is a fundamental responsibility.

In November 2021, the organization experienced a cyberattack that compromised its network and potentially exposed the protected health information of approximately 166,600 patients. The compromised data included full names, dates of birth, and medical record numbers, although investigators found no evidence that the data was exfiltrated or subsequently misused. A separate but related incident involved unauthorized access to employee email accounts at an affiliated entity, which exposed additional patient details such as medical treatment information and health insurance coverage for over 23,000 individuals. Together, these incidents indicate that the organization handles a substantial volume of sensitive health data across its operations and affiliates.

The breach events highlighted Urgent Team Holdings' specialization in managing healthcare data that is subject to federal privacy regulations such as HIPAA. Following the confirmed unauthorized access, the organization responded by implementing enhanced security controls, including the deployment of multi‑factor authentication across affected systems. It also introduced advanced antivirus monitoring to better detect and prevent malicious activity on its network. These measures demonstrate a focus on strengthening technical safeguards to protect patient information and maintain regulatory compliance.

The reference to an affiliated entity in the email account breach suggests that Urgent Team Holdings operates within a broader corporate structure that includes related businesses handling patient data. While the exact ownership or parent‑subsidiary relationships are not detailed in the available sources, the presence of an affiliate points to a level of organizational complexity beyond a single standalone entity. This structural context helps explain how the security incident could affect multiple groups of patients under the organization's umbrella. No further details about ownership or governance are provided in the disclosed information.

Incidents

1 incident linked to this organisation.