Connexus Group

Connexus Group, also known as Connexus, is a housing association with its headquarters located in the United Kingdom. As a housing association, it provides social housing to residents and manages related tenancy services. Core operational activities include carrying out emergency repairs and conducting compliance visits to ensure property standards. The organisation serves tenants across its housing stock, focusing on maintaining safe and livable homes.

On 1 December 2023, Connexus experienced a cyberattack that prompted the organisation to shut down certain systems as a precautionary measure. The shutdown was implemented while investigations into the incident were ongoing. This action disrupted normal IT-dependent processes across the organisation. Service delivery was affected as staff worked to contain the breach and restore secure operations.

Residents subsequently reported a rise in unsolicited scam calls that appeared to exploit the confusion surrounding the incident. Many tenants also missed scheduled appointments for repairs or compliance checks due to the disruption. Communication channels between the organisation and its residents experienced delays and inconsistencies. In response, Connexus advised all residents to remain vigilant about protecting their personal data and to verify any unexpected contacts.

The organisation noted that service alterations might continue during the recovery period as systems are gradually brought back online. Connexus emphasized its commitment to restoring normal operations while safeguarding resident information. Ongoing updates were promised to keep tenants informed about progress and any changes to service availability. The incident underscores the importance of cyber resilience for housing providers delivering essential community services.