Telus Health

Telus Health operates as a digital health technology company that designs and delivers software and services for the healthcare sector. Its core offerings include the Telus Health electronic medical record (EMR) system, telehealth platforms that enable virtual care visits, pharmacy management solutions for retail and hospital pharmacies, and patient engagement tools such as appointment scheduling and secure messaging. These products are used by hospitals, clinics, long‑term care facilities, home‑care providers, and health‑insurance organizations primarily across Canada. The organization also maintains a dedicated US subsidiary, Telus Health (US) Ltd., which tailors its solutions to meet American regulatory and market requirements. By integrating clinical, administrative, and financial data, Telus Health’s platforms aim to streamline workflows, reduce paperwork, and improve the continuity of care for patients. The company emphasizes usability and scalability, allowing its solutions to be deployed in settings ranging from small practices to large integrated health systems.

Telus Health distinguishes itself through a strong focus on the secure exchange of health information, adhering to privacy frameworks such as HIPAA in the United States and PIPEDA in Canada, and obtaining certifications like ISO 27001 for information security management. The company builds its platforms on interoperability standards including HL7, FHIR, and DICOM, enabling disparate systems to share clinical data in real time. Its expertise extends to cloud‑based infrastructure, analytics, and artificial intelligence applications that help identify care gaps, predict patient needs, and support population‑health management. Telus Health also offers consulting and implementation services to assist healthcare organizations in adopting new technologies while minimizing disruption to existing operations. This combination of technical depth, regulatory knowledge, and service orientation positions the firm as a trusted partner for modernization initiatives. Clients often cite the company’s ability to balance innovation with compliance as a key differentiator in a competitive health‑it market.

Structurally, Telus Health is a wholly owned subsidiary of Telus Corporation, the Canadian telecommunications conglomerate that provides financial backing and access to broader network and cloud resources. The organization’s headquarters remain in Canada, reflecting its primary market base, while the US arm operates under the Telus Health (US) Ltd. designation to address local regulatory and market requirements. In May 2023, Telus Health (US) Ltd. experienced an external system breach that resulted in the unauthorized acquisition of personal information, including names combined with Social Security Numbers, affecting 157 individuals, two of whom were residents of Maine. The incident was reported to the Maine Attorney General’s office, and the company cooperated with state regulators throughout the investigation. In response, Telus Health offered affected persons one year of credit monitoring and identity theft protection services through Kroll.