Contact 121

Profile narrative

Contact 121 operates as a third‑party call centre that delivers outsourced customer contact services.
The organisation’s headquarters is located in Australia.
It was previously contracted by a government superannuation provider to handle member interactions.

Publicly available sources do not specify the organisation’s employee count, annual revenue, or overall market size.
Similarly, no details are provided about additional offices or geographic presence beyond the Australian headquarters.
Therefore, any description of Contact 121’s scale must rely solely on the confirmed location of its headquarters.

In August 2023 a cyber security breach exposed that Contact 121 had retained personal data of the superannuation provider’s members after its contract ended.
The retained information included names, addresses, dates of birth and, in some cases, additional personal details.
The breach affected over 14,000 individuals and was discovered months after the unauthorized access began.
Authorities criticised the delayed disclosure and noted inadequate data management practices.
They confirmed that Contact 121 no longer provides services to the government superannuation provider and opened an investigation into why the data was retained.
The incident highlighted systemic gaps in third‑party data retention policies and incident response protocols.
Media coverage of the breach appeared in October 2023, drawing public attention to the delayed discovery.
The coverage emphasised concerns over how long the data had been retained after the contractual relationship ended.

No explicit information about Contact 121’s ownership, parent company, or subsidiary status is available in the sources.
Consequently, the profile does not speculate on its corporate affiliations.
The confirmed facts are the organisation’s role as a third‑party call centre, its Australian headquarters, and the 2023 data breach incident.

Incidents

1 incident linked to this organisation.