Roper St. Francis Healthcare

Profile narrative

Roper St. Francis Healthcare operates as a healthcare provider that delivers hospital and medical services to patients, maintains electronic health records, processes insurance information, and manages patient billing and treatment histories. The organization also runs affiliated medical practices, such as Milestone Family Medicine, which is noted as being connected to the Bon Secours St. Francis Health System, and it conducts fundraising activities that involve donor and patient data stored in third‑party systems like Blackbaud. Its core functions include providing clinical care, safeguarding protected health information, and supporting patient outreach through call centers when incidents occur.

The scale of its patient base is evident from breach notifications that have reached tens of thousands of individuals; one incident affected approximately 6,000 patients while another notified almost 93,000 patients of a data security issue involving its fundraising database. These figures indicate that the organization serves a substantial population across its facilities and associated programs. The handling of large volumes of personal, medical, and financial data underscores the breadth of its operations within the healthcare sector.

Distinguishing attributes of Roper St. Francis Healthcare include its focus on protecting sensitive health information, as demonstrated by the types of data exposed in incidents—names, birth dates, Social Security numbers, insurance details, medical records, and treatment information. The organization has experienced multiple security events involving employee email accounts, phishing attempts, and third‑party service providers, prompting improvements in email security, forensic investigations, and patient notification processes. Its affiliation with Bon Secours St. Francis Health System through Milestone Family Medicine suggests a broader network of care and shared administrative or oversight elements.

Structurally, the organization’s relationship with affiliated practices points to a collaborative model rather than a wholly standalone entity, though explicit parent‑subsidiary details for Roper St. Francis Healthcare itself are not provided in the available sources. The repeated establishment of toll‑free call centers and dedicated outreach efforts following breaches reflects a structured approach to incident response and patient communication. These elements together shape the organization’s profile as a healthcare service provider managing significant patient data while navigating cybersecurity challenges.

Incidents

4 incidents linked to this organisation.