Nueva EPS

Nueva EPS is a health promoter entity (EPS) operating in Colombia, responsible for delivering mandatory health insurance coverage to its affiliates under the country's general social security system in health. It manages the affiliation process, verifies eligibility for urgent care, and coordinates authorizations for health services provided by hospitals and clinics. The organisation also offers provider authorization tools and maintains a hospital reference manager to facilitate timely access to care. Through these functions, Nueva EPS seeks to ensure that its members receive the health benefits to which they are entitled.

Headquartered in Colombia, Nueva EPS operates within the national health security framework and is subject to oversight by Colombian health regulators. Its role includes interfacing with both public and private healthcare providers to deliver services ranging from primary care to specialized treatments. The entity’s presence extends across the Colombian territory, allowing it to serve affiliates located in various regions. While specific enrollment figures are not provided in the source material, its status as an EPS indicates a substantial role in the national health coverage landscape.

Distinguishing attributes of Nueva EPS include its reliance on digital channels to maintain service continuity during disruptions, as demonstrated by the activation of a WhatsApp line, mobile app, web portal for provider authorizations, and hospital reference manager following a cybersecurity incident in July 2025. The organisation has a formal contingency plan that enables rapid isolation of affected systems, forensic analysis, backup validation, and reinforcement of security controls. These measures reflect a focus on maintaining secure, timely access to health services even when external connectivity providers experience threats. Nueva EPS also emphasizes clear communication with affiliates, expressing regret for inconvenience and reaffirming its commitment to service reliability.

Regarding structural notes, the source material does not disclose details about Nueva EPS’s ownership, parent company, or subsidiary relationships; therefore, such information is omitted to avoid speculation. The organisation functions as an independent EPS within the Colombian health system, fulfilling its mandate under the applicable legal and regulatory framework. Its operational model centers on managing affiliate enrollment, service authorization, and access to care while adapting to evolving technological and security challenges.