Nueva EPS
| Primary URL | Location | Industry | www[.]nuevaeps[.]com[.]co |
Country
Colombia
|
Healthcare
|
|---|
Profile
Nueva EPS operates as a health promotion entity (EPS) within Colombia's social security system, providing health insurance coverage to its affiliated population. It facilitates access to a range of medical services by coordinating with hospitals, clinics, and individual health professionals who deliver care to its members. The organisation’s core functions include enrolment management, claims processing, and the oversight of service delivery through various attention channels. By acting as an intermediary between affiliates and providers, Nueva EPS helps ensure that beneficiaries receive the health benefits to which they are entitled under the national regime.
The organisation’s headquarters is situated in Colombia, reflecting its national scope of operation within the country’s healthcare framework. While specific figures on membership or geographic reach are not disclosed in the source material, its role as an EPS implies a presence across multiple regions of Colombia. The entity interacts daily with a diverse set of stakeholders, including individual affiliates and institutional health service providers.
On July 1, 2025, Nueva EPS faced a cybersecurity incident that originated at its external service provider, América BPS, resulting in intermittent connectivity problems across its attention channels for both affiliates and health providers. Upon detection, the organisation immediately activated its incident management protocol, which involved isolating the affected servers to prevent further spread of the threat. Containment efforts were followed by backup validation procedures and a forensic access review to assess the scope and origin of the breach. To mitigate the impact on users, Nueva EPS deployed temporary communication channels, including a dedicated WhatsApp line and a mobile application for its affiliates. For health providers, it made available a web portal, a referral manager tool, and an affiliation verification system to maintain essential interactions. The organisation issued a public apology for the service disruptions experienced by its users and reiterated its commitment to restoring full functionality through its official channels. These actions demonstrate Nueva EPS’s capacity to implement contingency measures and to leverage alternative digital platforms during operational disruptions.
The source material does not provide any explicit information regarding Nueva EPS’s ownership structure, parent company, or subsidiary relationships. Consequently, details about its corporate governance or affiliations with other entities remain unspecified in the available references. This lack of disclosed ownership data means that any description of the organisation’s structural hierarchy would be speculative and therefore omitted.