Heim & Haus

Profile narrative

Heim & Haus, also known by its alias, is a company headquartered in Germany.
The firm engages in the production of goods and sells them directly to customers.
It maintains an online customer portal for sales and service interactions.
Additionally, the organization provides assembly support and after‑sales customer service.

On 1 June 2025, Heim & Haus experienced a criminal cyberattack that encrypted parts of its information technology systems.
The attack also resulted in the exfiltration of personal data belonging to individuals.
In response, the company launched immediate containment measures to limit the spread of the encryption.
It subsequently engaged specialised IT‑forensics experts and began working with the Federal Office for Information Security.

After the containment phase, the company restored its affected systems through a coordinated recovery effort.
Once restoration was complete, all communication channels were brought back online.
The online customer portal resumed normal operation, allowing customers to place orders and access support.
Production lines, direct sales channels, assembly operations and customer service desks also returned to regular activity.

The forensic investigation was carried out in cooperation with German data protection authorities.
This investigation confirmed that a data breach had occurred as a result of the cyberattack.
Final reports detailing the findings were prepared and submitted to the relevant law‑enforcement agencies.
Copies of the reports were also forwarded to the appropriate supervisory bodies overseeing data protection and cybersecurity.

Throughout the incident, Heim & Haus maintained transparency with stakeholders by providing updates on the recovery progress.
After completing the required remedial actions, the company affirmed that its IT environment was secure and fully functional.
Normal business operations continued without further disruption following the conclusion of the response effort.

Incidents

1 incident linked to this organisation.