Taxis Coop Québec

Taxis Coop Québec is a cooperative taxi service based in Quebec, Canada. It provides passenger transportation services via its taxi fleet, serving residents and visitors in the Quebec region. As a cooperative, it is owned and governed by its member drivers, who participate in decision-making and share in any surplus. The organization operates under a cooperative business model that emphasizes member control and community orientation. Its headquarters are located in Canada, specifically in the province of Quebec. The service offers traditional taxi hailing as well as digital booking through its application, which allows customers to request rides electronically. The cooperative also maintains alternative booking channels such as telephone dispatch to ensure service availability. It serves the local market, focusing on urban and suburban areas within Quebec, and contributes to the regional transportation ecosystem. The cooperative’s structure aligns with Quebec’s tradition of worker and service cooperatives, distinguishing it from privately owned taxi companies. Its core competency lies in providing reliable point-to-point passenger transport while adhering to cooperative principles of democratic management and equitable distribution of benefits.

The cooperative’s ownership model means that profits are reinvested or returned to member drivers rather than external shareholders, reinforcing its community-focused orientation. It has implemented security measures following a prior incident in 2018, which include not storing financial information internally, a practice that helped limit data exposure during the 2022 cyberattack. In November 2022, the organization experienced a cyberattack in which attackers made three unsuccessful attempts before successfully compromising its application overnight. Employees noticed system slowdowns, prompting technicians to shut down all servers for several hours as a precautionary measure. While most services were restored within a few days, administrative communications remained temporarily unavailable, and full system recovery was expected the following week. The cooperative confirmed that no client data were exposed, attributing this outcome to the earlier security safeguards. Operational continuity was preserved through alternative booking channels such as phone dispatch, allowing customers to continue requesting rides during the incident. In response to the breach, the cooperative filed a police report to document the event and support investigation. These events highlight the organization’s commitment to security resilience and its reliance on diversified service delivery methods to maintain availability.