Civil Protection Agency in Bolzano

The organisation is the civilprotection agency for the province of Trentino‑Alto Adige, with its headquarters in Bolzano, Italy. It operates the State Traffic Information Center, which collects and disseminates traffic reporting data and infomobility services to support road users and transportation planners. It also runs the State Emergency Call Center, ensuring that emergency telephone numbers remain accessible to the public at all times. In addition, the agency hosts the Fire Department headquarters, coordinating firefighting resources and rescue operations across the region. The State Radio Service, another unit under its purview, provides critical radio communications for first responders and public safety agencies. Through these interconnected units, the organisation delivers core civil protection functions such as emergency management, disaster response, and public safety coordination. It maintains the communication infrastructure needed to relay alerts, coordinate field personnel, and inform citizens during incidents. The agency’s work is essential for maintaining the resilience of regional emergency services and ensuring timely information flow in both routine and crisis situations.

Distinguishing attributes of the agency include its specialised focus on civil protection for the Trentino‑Alto Adige region and its responsibility for operating multiple critical control centers from a single organisational structure. Its role in traffic reporting and infomobility sets it apart from typical emergency call centres, as it integrates real‑time mobility data with public safety communications. Even during the cyberattack reported on 23 June 2025, which disrupted telephone systems at the traffic information, emergency call, fire department and radio service units, the agency ensured that emergency calls remained fully accessible to the public. The incident prompted the deployment of additional staff to manage manual processes while around‑the‑clock efforts were undertaken to restore affected systems. A ransom demand was received but not paid, and the matter is now under investigation by provincial authorities and the public prosecutor’s office. The agency’s ability to contain the attack quickly and prevent major damage highlights its operational preparedness and incident response capabilities. As a provincial civil protection body, it operates under the oversight of the autonomous province’s government and aligns with regional civil protection legislation. Its headquarters in Bolzano situates it at the administrative centre of Trentino‑Alto Adige, facilitating close coordination with other provincial departments and local municipalities. These characteristics define the agency’s distinct position within Italy’s broader civil protection and emergency management landscape.