LucidLink

LucidLink, also known by its alias, is headquartered in the United States of America. The organization provides a filespace platform that enables users to store and access digital files. Underlying the filespace service is a core metadata service that manages file indexing and access controls. LucidLink maintains a backup regime for its metadata infrastructure, with snapshots taken every six hours. On April 29, 2024, a malicious attack specifically targeted LucidLink's core metadata service. The attack resulted in a widespread disruption of filespace access for the organization's users. Because the metadata infrastructure was compromised, LucidLink initiated recovery using the most recent six‑hourly backups. Restoration involved rebuilding each metadata instance individually, beginning with manual intervention for certain filespaces.

After the initial manual phase, the recovery process transitioned to automated batch processing to handle the remaining instances. Most customers regained access to their filespaces through rolling restorations, while a subset required additional support due to failed initializations. Users were advised to manually reconnect via the LucidLink application and to locally save any files that had been modified during the outage. LucidLink confirmed that the incident did not compromise stored file data nor lead to the leakage of personal or corporate information. Following the restoration, the company shifted post‑incident communication to individual support tickets for unresolved cases. LucidLink committed to publishing a detailed incident report after the immediate response phase concluded. The status page at https://www.lucidlink.com/status/ served as the primary source for updates during the event. These details constitute the publicly available information about LucidLink's operations and the April 2024 security incident.