FreshMenu

FreshMenu is an Indian online food platform that enables customers to order meals through its website and mobile application. The company’s headquarters is located in India. As a digital food service, it provides a channel for users to browse menus, place orders and arrange delivery of prepared food. FreshMenu’s platform supports account creation, order processing and customer communication. The service focuses on convenience for consumers seeking meal solutions via online channels. It operates as a standalone food delivery provider rather than a restaurant aggregator.

In July 2016 FreshMenu suffered a data breach that exposed personal information of over 110,000 user accounts, including usernames, email addresses and contact numbers. The company initially chose not to disclose the incident publicly, stating it believed the limited nature of the breach justified focusing on remediation rather than customer notification. Approximately two years later FreshMenu acknowledged the breach, issued a public apology and engaged external security experts to audit its systems. Investigations confirmed that no passwords or financial data were accessed during the incident. The episode highlighted the organization’s approach to incident response and its subsequent efforts to improve security practices. This breach remains a notable attribute in FreshMenu’s public profile, underscoring the importance of timely transparency in data protection.