Eneo

Eneo operates as a power utility with its headquarters located in Cameroon. The company delivers electricity to customers across the country, providing both prepaid and postpaid billing options. Its core activities encompass the generation, transmission and distribution of electrical power to meet national demand. By offering flexible payment methods, Eneo aims to accommodate diverse consumer preferences and improve access to electricity. The utility’s services are essential for supporting everyday activities and economic operations within Cameroon. Eneo maintains customer service platforms that facilitate token purchase and account management for its users. As the primary electricity provider in the nation, it plays a central role in the country’s energy infrastructure. The organization is known publicly by the alias Eneo, which is used in its communications and branding.

On 29 January 2024, Eneo experienced a cyber attack that significantly disrupted its computer systems. The attack led to the precautionary deactivation of several applications, affecting both prepaid and postpaid customer operations. Eneo reported that prepaid services were partially restored through partner platforms within 48 hours of the incident. The utility assured postpaid customers that they would not incur penalties or face disconnections for late payments during the disruption. System restoration efforts progressed gradually, although some users continued to experience intermittent slowness or unavailability of services. Eneo issued an apology for the inconvenience caused and advised customers to remain vigilant against fraudulent token purchase schemes. It emphasized that all token purchases should be conducted exclusively through approved channels only. The incident was reported by ITWeb and communicated via the utility’s official Twitter account @insideeneo. Sources for the details include the ITWeb article and the tweet from Eneo’s handle.