Direct Communications

Profile narrative

Direct Communications operates as an internet and communications service provider. The company delivers connectivity to residential and business customers in Eagle Mountain and surrounding areas. It relies on upstream network providers to transport traffic to and from its network. Direct Communications maintains a local office in Eagle Mountain where customer service and phone lines are based. The organization provides technical support that includes advising customers on router power‑cycling and reconfiguration after a factory reset. Its headquarters is situated in the United States of America.

In September 2026 Direct Communications experienced a distributed denial‑of‑service attack that produced unusually high traffic. The attack caused internet outages and service disruptions for customers in Eagle Mountain. Upstream network providers were also affected, resulting in slow speeds, packet loss and complete service losses for many users. After an upstream provider applied a temporary fix, service fluctuated as the company continued to respond to the ongoing attack. The situation prompted the temporary closure of the Eagle Mountain office and rendered customer service and phone lines unavailable. Direct Communications advised affected customers to power‑cycle their routers and noted that a factory reset would require reconfiguration of the equipment.

Incidents

1 incident linked to this organisation.