Medstar Mobile Healthcare

Profile narrative

Medstar Mobile Healthcare, also known as MedStar911, provides ambulance and emergency medical services to the communities it serves. The organization operates computer‑aided dispatch systems that coordinate emergency responses and manages patient care reporting tools used by field crews. Its services are delivered under the MedStar911 brand, which is recognized as the emergency medical services provider for the region. By integrating dispatch technology with patient care documentation, the organization supports timely and coordinated emergency care.

Headquartered in the United States, Medstar Mobile Healthcare’s operational footprint spans fifteen cities within Tarrant County, Texas. This geographic reach allows the organization to serve a broad base of residents and visitors who may require urgent medical transport. The service area includes urban and suburban locales where the ambulance fleet responds to 911 calls. Its presence across multiple municipalities enables a unified approach to emergency medical response throughout the county.

Medstar Mobile Healthcare distinguishes itself through its specialization in emergency medical services and its role as a dispatcher and patient care reporter for the region. The organization experienced two notable cybersecurity incidents in 2022: a December breach that exposed protected health information of roughly 612,000 individuals and an October attack that disrupted computer‑aided dispatch and patient care reporting systems, prompting a temporary shift to manual radio dispatching. Despite the disruptions, emergency medical services continued without interruption, and the organization notified affected individuals and federal regulators after confirming the December breach. In the October incident, investigators found no evidence that patient data or 911 records had been compromised. These events highlight the organization’s reliance on networked healthcare technology and the importance of maintaining robust security controls for critical emergency response infrastructure.

Incidents

2 incidents linked to this organisation.