metronom Eisenbahngesellschaft mbH

Profile narrative

Metronom Eisenbahngesellschaft mbH, also known simply as metronom, is a railway operator headquartered in Germany. The company provides passenger rail services under the metronom brand. Its core business involves transporting passengers on scheduled train services. In addition to train operations, metronom offers customer‑facing digital channels for travel information.

These digital channels include websites and online portals that display real‑time train schedules, service disruption notices, a digital lost‑and‑found system, and contact options for passengers. The incident overview notes that on 30 December 2024 a distributed denial‑of‑service (DDoS) attack targeted these online services. The attack rendered the websites inaccessible for several days, preventing users from accessing timetables, disruption alerts, lost‑and‑found reports, and contact forms. Metronom’s technical teams carried out mitigation efforts that eventually restored web functionality across all affected brands.

The incident description focuses on the disruption of online information services and does not mention any impact on actual train services. It underscores the importance of maintaining resilient digital channels for passenger communication in the rail sector. After mitigation efforts restored web functionality, metronom resumed providing uninterrupted access to its schedule and customer support portals.

Incidents

1 incident linked to this organisation.