Caravan and Motorhome Club

The Caravan and Motorhome Club, also known as the Caravan Club, is a United Kingdom‑based membership organisation that serves owners and enthusiasts of caravans and motorhomes. It operates a network of approved campsites across the country where members can stay and use facilities such as electric hookups, waste disposal and recreational amenities. In addition to providing access to these sites, the organisation offers insurance products tailored to caravan and motorhome owners, which are administered through its own processing systems. Members can also make reservations and manage their accounts via an online booking platform that integrates with the club’s website and contact centre. The club supplies information, advice and support services to help members plan trips, maintain their vehicles and stay informed about legal and safety requirements relevant to leisure caravanning.

Headquartered in the United Kingdom, the organisation’s activities are concentrated throughout the UK, reflecting its national scope and the distribution of its campsite network. While specific figures for membership numbers or annual revenue are not disclosed in the available sources, the club’s reach is evident from its ability to affect online bookings, insurance processing and website access on a nationwide scale during the January 2024 incident. The organisation maintains a contact centre that assists members with inquiries, bookings and claims, indicating a structured customer service operation designed to handle a substantial volume of interactions. Its physical campsites remained operational during the cyber incident, demonstrating that the core hospitality offering is separate from its digital service platforms.

A distinguishing attribute of the Caravan and Motorhome Club is its integration of leisure hospitality with regulated financial services, specifically the provision of insurance that falls under UK financial oversight. This combination allows the club to offer a one‑stop solution for accommodation, coverage and booking convenience, positioning it as a specialised provider within the broader tourism and leisure sector. The organisation’s membership model fosters a community of caravan and motorhome users who benefit from collective bargaining power, shared resources and advocacy on matters such as site standards and road safety. Although explicit details about its ownership structure or parent‑subsidiary relationships are not provided in the sources, the club’s operational focus remains firmly on delivering services that cater to the needs of its members across the United Kingdom.