Telangana State Southern Power Distribution Company Ltd

Profile narrative

TSSPDCL is responsible for the distribution and supply of electricity to consumers in the southern region of Telangana, India. It procures power from generating companies and delivers it through a network of substations, transformers, and distribution lines to domestic, commercial, and industrial customers. The utility handles activities such as new service connections, metering, billing, and collection of revenue. It also provides customer service through call centers, field staff, and online channels for complaint redressal and information dissemination.

The organization operates under the regulatory framework of the Telangana State Electricity Regulatory Commission, which approves tariffs and monitors performance standards. As a state-owned enterprise, TSSPDCL is owned by the Government of Telangana and functions under the direction of the state's Energy Department. Its governance includes a board of directors appointed by the state government, and it reports to the Telangana State Power Generation Corporation Limited for coordination on power procurement. The utility's mandate includes ensuring reliable and quality power supply while adhering to safety and environmental guidelines.

In April 2019, TSSPDCL's customer-facing website was hit by a ransomware attack that also affected the counterpart utility in Andhra Pradesh, disrupting online services such as bill payment and consumer portals. The attack did not impair core operational functions like billing through offline channels or field services, but it prompted a coordinated response from the utility's IT team, the agency maintaining the portals, and cyber‑crime authorities to restore the websites and secure the systems. This incident highlighted the importance of cybersecurity measures for protecting digital infrastructure in the power distribution sector.

Incidents

1 incident linked to this organisation.