London Public Library

London Public Library operates as a public library system serving the city of London, Canada. The organization provides electronic borrowing of digital materials to its patrons. It maintains an online website that offers access to catalogues, accounts, and digital resources. Branch locations offer free Wi‑Fi connectivity for visitors to use on site. In addition, the library supports in‑person borrowing of books, magazines, and other physical items at its branches. Its administrative headquarters is situated in Canada.

On December 13, 2023, the library experienced a cyber incident that triggered a major system outage. The outage disrupted electronic borrowing services, prevented access to the library website, and disabled branch Wi‑Fi networks. As a direct consequence, three of the library’s branches were required to close temporarily. Meanwhile, branches that were not affected by the outage continued to allow in‑person borrowing of physical collections. Throughout the disruption, the library relied on its social media channels to provide updates and information to the public. Cybersecurity experts have been engaged to investigate the cause and extent of the incident. The full impact of the cyber event on library operations and data remains undetermined at this time. Library officials have indicated that restoring the affected systems will take a considerable amount of time.