Serviço de Saúde da RAM

Profile narrative

EPERAM, also known as Serviço de Saúde da RAM and Hospital dos Marmeleiros, is the public health service responsible for delivering healthcare in the Autonomous Region of Madeira, Portugal. It operates hospitals, health centers and urgent care facilities, providing medical diagnosis, treatment, inpatient and outpatient services to residents and visitors. The organisation manages clinical data systems that support patient records, appointment scheduling and care coordination across its network. Its core mission is to ensure access to quality health services for the Madeira population, integrating preventive, curative and rehabilitative care.

While specific employee or bed numbers are not provided in the source, the organisation serves the entire Madeira archipelago, encompassing the main island of Madeira and Porto Santo, and is the sole regional health authority under the Regional Government. Distinguishing attributes: EPERAM functions as both a service provider and a regulatory entity, implementing regional health policy, overseeing clinical standards and managing the Hospital dos Marmeleiros as a reference center for urgent and specialized care. The 2023 cyberattack on Hospital dos Marmeleiros highlighted its reliance on digital infrastructure for clinical data access and prompted a prioritized restoration effort focused on urgent care units. A gradual, prioritized restoration process is underway to provide computer equipment with clinical data access to hospitals and health centers, beginning with facilities offering urgent care services. Users are advised to bring any medical information they possess when visiting a health unit. Structurally, EPERAM is a public institution owned by the Regional Government of Madeira, with no private parent or subsidiary indicated in the available information.

Incidents

1 incident linked to this organisation.