Air France-KLM

Air France-KLM operates as an international airline group providing passenger and cargo air transport services through its two flagship carriers, Air France and KLM. The group serves a global network of destinations, connecting hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol. In addition to flight operations, the organisation offers ancillary services such as airport lounges, in-flight catering, maintenance, repair and overhaul, and a frequent flyer programme known as Flying Blue. The Flying Blue programme enables members to earn and redeem points on flights with Air France, KLM and partner airlines, as well as on hotel stays, car rentals and other travel-related purchases. The group also engages in codeshare agreements and joint ventures with other carriers to expand its reach and improve connectivity for customers. Its core business model relies on scheduled air transportation, supplemented by charter and special flight operations.

The organisation is headquartered in France, reflecting the legal domicile of the Air France-KLM holding company. A distinguishing attribute of Air France-KLM is the shared Flying Blue loyalty programme, which integrates the rewards systems of both airlines into a single platform, allowing seamless point accrual and redemption across the network. The group also maintains a coordinated approach to safety, regulatory compliance and operational standards, adhering to applicable aviation safety regulations. Structurally, Air France and KLM operate as subsidiaries under the Air France-KLM holding, with the parent company overseeing strategic direction, financial management and cross‑brand initiatives. This organisational setup enables joint procurement, shared technology platforms and coordinated marketing while preserving the distinct brand identities of each carrier. The group has publicly disclosed several data‑breach incidents affecting customer information, prompting notifications to affected individuals and cooperation with data protection authorities.