Apex America

Apex America operates as a digital customer experience services provider. The company is headquartered in Argentina. It focuses on delivering solutions to businesses across Latin America. Its offerings are designed to help clients manage and improve interactions with their customers. The firm serves a regional market that spans multiple countries in the continent.

Apex America’s distinguishing attribute is its specialization in the Latin American digital customer experience space. The company leverages its understanding of local languages, cultural nuances, and regulatory environments to tailor its services. This regional focus allows it to address specific challenges faced by businesses operating in diverse Latin American markets. In May 2021, Apex America was targeted by the REvil (Sodinokibi) ransomware group. The attackers demanded an initial ransom of seven million dollars, later reduced to six million after negotiations stalled. During the incident, the ransomware operators exfiltrated corporate data and posted partial proof on their leak site. They threatened to sell or publish additional stolen information after the company ceased communication. The attack also highlighted internal disputes within the REvil affiliate network, which were publicly discussed on underground forums. These events underscore the sensitivity of the data that Apex America handles as part of its customer experience services.