Toll Group

Toll Group is a global logistics provider headquartered in Australia, offering freight transport across road, rail, air and sea, warehousing, distribution, and supply chain solutions. It serves a range of sectors including retail, manufacturing, resources, and healthcare, moving goods domestically and internationally. The company operates a network of facilities and transport assets that connect customers to markets across Asia, the Americas, Europe and the Pacific. Its service portfolio includes customs brokerage, inventory management, and value‑added logistics such as packaging and assembly. Toll Group emphasizes end‑to‑end visibility through tracking platforms and digital booking tools, which support real‑time monitoring of shipments. The organization also provides specialized services for temperature‑controlled cargo and hazardous materials. Its approach integrates traditional transport expertise with technology‑driven solutions to meet customer demands. The company maintains a focus on safety, reliability and compliance with international trade regulations.

Toll Group is recognized as one of Australia’s largest freight and logistics operators, often cited for its extensive domestic reach and global partnerships. The company has built a reputation for maintaining operational continuity during disruptions, as evidenced by its response to two ransomware attacks in 2020. In January 2020 a cybersecurity incident prompted the precautionary shutdown of multiple IT systems, affecting customer‑facing services such as shipment tracking and online booking, leading to manual processing of receipts and temporary deactivation of digital interfaces. In May 2020 the firm suffered a second ransomware infection, initially via MailTo (Netwalker) and later by Nefilim, which forced further system isolations after detecting unusual activity. During both episodes Toll Group relied on manual contingency processes for over a week while internal IT teams, assisted by global cybersecurity experts, rebuilt and disinfected core systems from backups, reiterating its policy against paying ransom and reporting no evidence of data exfiltration. These events highlighted the organization’s emphasis on business continuity planning and its capacity to revert to manual operations while preserving freight movement. Toll Group’s handling of the incidents underscored its focus on restoring services securely and maintaining customer trust despite cyber threats.