Southold Town

The organisation operates under the aliases CMI Management and Southold Town, with its headquarters located in the United States of America. As a municipal government, Southold Town provides a range of public services to its residents. One of its key services is an online records portal powered by Laserfiche, which enables public access to town documents and information. This portal is part of the town's effort to modernize record keeping and improve transparency. The use of Laserfiche reflects a commitment to leveraging technology for efficient information management.

On November 26, 2025, the Laserfiche online records portal operated by Southold Town was targeted by a cyberattack. The attack caused the portal to be unavailable for nearly seven months, disrupting public access to records. After extensive remediation efforts, the town restored the portal, although users have reported ongoing slowdowns. The prolonged outage highlighted vulnerabilities in the town's digital infrastructure. The incident prompted a coordinated response from multiple federal and county agencies.

Federal agencies including the FBI and the Department of Homeland Security participated in the investigation and recovery efforts. Suffolk County also contributed resources and support to assist the town in restoring the portal. The collaboration underscored the importance of intergovernmental cooperation in addressing cyber threats to local government services. Ongoing monitoring and improvements are being pursued to enhance the resilience of the Laserfiche system. The experience serves as a reminder of the cybersecurity challenges faced by municipal entities that provide essential online services.