ManoMano

Profile narrative

ManoMano is an online marketplace that specializes in do‑it‑yourself, home improvement, and gardening products. It connects consumers with a variety of sellers offering tools, materials, and equipment for renovation, construction, and outdoor projects. The platform provides product listings, price comparisons, and customer reviews to help users make informed purchasing decisions. ManoMano is accessed primarily through its website and mobile applications, serving both individual hobbyists and professional tradespeople.

The company is headquartered in France, with its main office located in Paris. It has expanded its services across several European markets, including France, Germany, Italy, Spain, and the United Kingdom. ManoMano supports a large user base, as indicated by the breach that affected approximately 37.8 million user accounts. The platform processes a substantial number of customer service interactions, reflected in the over 900,000 support tickets and more than 13,000 attachments referenced in the incident report.

ManoMano distinguishes itself by focusing exclusively on the DIY and home improvement sector, offering a curated selection that caters to both hobbyists and professionals. Its marketplace model aggregates inventory from numerous third‑party sellers, enabling price transparency and broad product availability. The company has invested in technology to provide features such as augmented reality visualization and project planning tools, aiming to enhance the shopping experience. Additionally, ManoMano maintains a multilingual customer service infrastructure to support its pan‑European user base.

ManoMano operates as an independent entity; publicly available information indicates it is privately held. There is no explicit mention of a parent company or subsidiary structure in the provided sources. The firm’s headquarters remain in France, and its operational teams are distributed across the countries where it serves customers.

In January 2026, ManoMano experienced a data breach after hackers compromised a Tunisian‑based customer service subcontractor, gaining access to its support portal. The attackers exfiltrated personal data including names, email addresses, phone numbers, and service‑ticket correspondence, amounting to roughly 43 gigabytes. The threat actor using the alias Indra claimed responsibility on BreachForums, asserting that data from about 37.8 million user accounts, over 900,000 tickets, and more than 13,000 attachments were stolen. This event highlighted the risks associated with third‑party service providers and prompted ManoMano to review its vendor security practices.

Incidents

1 incident linked to this organisation.