Plus Service

PluService, also traded under the alias Plus Service, is an Italian‑based company that specializes in electronic ticketing solutions for public and private transport operators. Its core product, the Telemaco platform, provides end‑to‑end ticket issuance, validation and management capabilities that support digital fare collection across multiple mobility channels. Through Telemaco, transport companies can sell tickets via web portals, mobile applications and a network of physical sales points, while simultaneously accessing real‑time travel data and usage analytics. The platform is designed to integrate with existing back‑office systems, allowing operators to streamline revenue processes, reduce reliance on paper tickets and improve overall passenger experience. PluService’s market focus is the transportation sector, serving urban transit agencies, regional rail operators and bus companies that require a scalable, secure ticketing infrastructure.

According to details disclosed after the cyber attack on 28 March 2025, the Telemaco platform is utilized by roughly 150 transport operators, maintains a subscriber base of about 1.5 million users and operates through approximately 30 000 sales points nationwide. Among these operators are companies such as Mom, which uses Telemaco to manage its electronic ticketing offerings. The system processes in excess of one billion euros in transactions each year, reflecting a significant volume of fare revenue handled on behalf of its clients. PluService’s headquarters are situated in Italy, positioning the firm within a key European hub for transport technology development and service delivery. The cloud infrastructure that hosts Telemaco is provided by WIIT, which has publicly stated that its own environments were not breached during the March 2025 incident and that responsibility for the platform’s security remains with PluService. The March 2025 attack targeted PluService’s servers, causing a two‑day outage of the Telemaco service that forced commuters and students to revert to paper tickets and overwhelmed customer‑service call centers while the company worked to restore operations. After the threat was contained, PluService gradually brought the platform back online, allowing the affected transport operators to resume digital ticket sales and validation. While the available sources do not disclose any explicit information about PluService’s ownership structure, parent companies or subsidiaries, the company’s concentration on large‑scale electronic ticketing for the transport sector distinguishes it from more generic IT service providers.