Aetna

Profile narrative

Aetna operates as a health insurance company offering a range of medical, dental, vision and pharmacy benefit plans. It provides coverage options for employer groups, individuals, Medicare beneficiaries and Medicaid recipients. Aetna also sells supplemental policies such as accident, critical illness and hospital indemnity insurance. The company administers wellness and disease‑management programs that include coaching, biometric screenings and digital health tools. Through its care‑management division, Aetna coordinates services for members with chronic conditions, aiming to reduce hospital readmissions and improve quality of life. In addition to insurance, Aetna offers health‑care analytics and population‑health solutions to employers and government agencies. The company markets its products nationwide, serving members across all fifty states and the District of Columbia.

Aetna is headquartered in Hartford, Connecticut, and has been a wholly‑owned subsidiary of CVS Health since the 2018 acquisition that combined the insurer with the pharmacy‑retail giant. As part of CVS Health, Aetna benefits from integrated pharmacy benefits management and retail clinic networks that support coordinated care models. The organization is subject to oversight by state insurance departments and federal agencies such as the Centers for Medicare & Medicaid Services, reflecting its regulated role in the healthcare sector. Aetna is a major participant in the Medicare Advantage market, offering plans that bundle hospital, medical and prescription drug coverage for seniors. In January 2025 Aetna disclosed two data‑breach incidents stemming from a mailing‑distribution error and a phishing email, which together exposed personal and health information of more than ten thousand individuals and prompted the company to offer credit monitoring and strengthen its security controls. These events led to enhanced employee training and improved safeguards intended to reduce the risk of future unauthorized access to member data. Despite the breaches, Aetna continues to operate as one of the largest health insurers in the United States, covering millions of members through its various product lines.

Incidents

1 incident linked to this organisation.