James Pascoe Group

The James Pascoe Group is a retail organisation that operates a network of stores across New Zealand and Australia. It sells products to consumers through its physical retail outlets and its associated online channels. The online presence includes a website that offers product‑search functionality and the ability to redeem gift vouchers. The group’s retail activities serve shoppers in both urban and regional locations across the two countries. Internal IT systems support point‑of‑sale operations, inventory management and customer communications.

The organisation’s scale is notable, with more than 650 stores operating under its brand and an workforce of about 10,000 employees. Ownership is held privately by Anne and David Norman, who oversee the organisation’s strategic direction. In March 2025 the company experienced a cyber attack that disrupted phone lines, email and other IT systems across its retail outlets. Its security systems detected the intrusion promptly, which helped limit further damage. The incident affected customer interactions such as gift‑voucher redemption and online product searches, leading to reports of unavailable services. Despite the disruption, the James Pascoe Group stated it was investigating the event and thanked customers for their patience. These facts illustrate both the organisation’s extensive retail footprint and its capacity to respond to technology‑related challenges.