Dirección General de Migración y Extranjería

The Dirección General de Migración y Extranjería (DGME) is the Costa Rican government authority responsible for migration and foreigner affairs. It processes passports, issues visas and residence permits, and oversees border control operations throughout the country. The agency maintains the DIMEX data system, which stores immigration records and supports various administrative functions. DGME offers online services that allow users to schedule appointments, check document requirements, and monitor the status of their immigration files. When the online portal is unavailable, the agency provides alternative channels through call centers, a national bank’s platform, and postal service portals to ensure continued access.

As a regulatory body, DGME operates under the national framework governing immigration, ensuring compliance with laws and policies related to the entry, stay, and departure of persons. Its distinguishing attribute lies in the continuity of critical functions; during the November 2024 cyber attack, passport processing, border controls, and the DIMEX system remained operational despite the website being taken offline. The incident highlighted the agency’s capacity to safeguard core systems and user data by temporarily suspending its public website as a protective measure. Headquartered in Costa Rica, DGME serves both citizens and foreign nationals residing in or visiting the country, acting as the primary point of contact for migration‑related services. Through its combination of digital and offline service channels, the agency aims to maintain reliable access to immigration procedures while upholding security and regulatory standards.