Exagrid

Exagrid is a supplier of backup appliances headquartered in the United States of America. The company designs and sells hardware‑based data protection solutions that are used by organisations to store, manage, and recover critical information. Its products are positioned as part of the broader backup and recovery market, targeting enterprises that require reliable data safeguarding. Exagrid’s offerings are marketed with an emphasis on ransomware resilience, claiming to help customers avoid paying ransoms through built‑in protections. The firm’s headquarters location places it within the U.S. technology sector, where it competes with other providers of backup and disaster‑recovery solutions.

In May 2021, Exagrid experienced a significant cyber incident when the Conti ransomware group infiltrated its network and remained undetected for over a month. The attackers encrypted critical servers and exfiltrated a range of sensitive data, including client and employee information, financial records, contracts, and source code. After initially demanding a ransom of approximately $7.48 million, the threat actors negotiated the payment down to $2.6 million, which was paid in Bitcoin. Upon receiving the decryption tool, Exagrid reportedly deleted it by mistake and had to request a reupload from the attackers. The event drew attention because the company had previously promoted its backup appliances as ransomware‑resilient solutions, highlighting a contrast between its marketed capabilities and the actual breach.