DELTA Mobiel

Profile narrative

DELTA Mobiel and Caiway Mobiel operate as mobile telecommunications brands in the Netherlands, sharing a common headquarters location in the country. The aliases reflect a dual‑brand strategy used to market mobile services, including voice, data and device offerings, to consumer and business customers. Their order systems manage customer subscriptions, personal details and payment information, indicating a direct‑to‑consumer sales model. Being based in the Netherlands places them within a regulated telecom market overseen by national authorities. They provide mobile connectivity services within the Dutch market.

In December 2022, a data breach affected the order systems of both DELTA Mobiel and Caiway Mobiel, exposing names, addresses, email addresses, birth dates, phone numbers and bank account details of customers. While passwords, credit card numbers and customer identifiers remained secure, the exposed personal data raised concerns about identity fraud and phishing attempts. Upon discovery, the organisations immediately disabled the affected order platforms to prevent further unauthorized access. They notified affected customers directly, advising vigilance against suspicious communications, and reported the incident to the relevant Dutch regulatory bodies. Additionally, they engaged external cybersecurity experts and law‑enforcement agencies to investigate the breach and improve their security posture. Updates on the investigation and remediation were communicated through dedicated informational pages on their websites.

Incidents

1 incident linked to this organisation.