North American Risk Services

North American Risk Services operates as a third-party claims administrator based in Florida, United States. The company provides administrative services for insurance claims, acting on behalf of other entities to manage the processing of claims. Its work involves handling substantial volumes of sensitive personal information, including government identifiers, financial data, medical records, and health insurance details for individuals. The scope of its services extends to residents in multiple states, as evidenced by its administration of claims for California residents. This role positions the firm within the insurance and risk management sector, where it serves as an intermediary between insurers and claimants, managing the logistical and procedural aspects of claim resolution.

A significant operational event occurred in February 2018 when the company experienced a data breach involving unauthorized access to employee email accounts over several weeks. This security incident compromised the personal information of 604 California residents, exposing data such as names combined with Social Security numbers, driver’s licenses, financial account information, medical records, and login credentials. The breach was detected through monitoring for suspicious email activity, and the company subsequently engaged a security investigator to manage the incident. The response was complicated by difficulties in locating accurate contact information for all affected individuals, necessitating a two-phase notification process after utilizing third-party address services. For those impacted, North American Risk Services provided one year of complimentary credit monitoring and identity restoration services. This incident highlights the data-intensive nature of its claims administration business and the associated security challenges in protecting the highly sensitive information it processes.