BWH Hotels

Profile narrative

BWH Hotels operates as a global hospitality company that provides accommodation and reservation services to travelers through its portfolio of hotel brands. The company manages a web‑based application that handles guest reservations, storing information such as names, email addresses, phone numbers and reservation details while deliberately excluding payment data from that system. Its services are offered to leisure and business guests seeking lodging across multiple market segments. The reservation platform enables centralized booking for the hotels under its management.

BWH Hotels oversees more than 4,000 properties worldwide, encompassing brands such as WorldHotels, Best Western Hotels & Resorts and Sure Hotels. In October 2025, the company disclosed that attackers had accessed its reservation web application and remained inside the system for more than six months before detection. The compromised data included guest names, email addresses, phone numbers and reservation details, while payment information was not stored in the affected application. After the discovery, BWH Hotels took the application offline and launched an investigation with external security experts. The incident raised concern that the stolen information could be used for scams and phishing attempts. No cybercrime group has claimed responsibility for the breach.

Incidents

1 incident linked to this organisation.