Cyber Incident Victim: Megacable
Date:
Nov 2018
Location:
Mexico
Summary
Megacable experienced a cyber attack compromising its computer systems, though core video, voice, and data services remained operational without disruption. The incident primarily disrupted customer service channels and contact systems, hindering subscribers' ability to process service requests or access support. The company implemented corrective measures to restore affected operations, including telephone support and payment processing at retail partners, within hours while working toward full service recovery. An apology was issued for inconveniences caused, with a request for subscriber patience during remediation efforts.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On November 6, 2018, Megacable publicly disclosed it had fallen victim to a cyber attack targeting its computer systems, commonly characterized as hacking. The incident did not disrupt the delivery of core subscription services, including video, internet, and telephone services, which continued operating normally. However, the attack significantly impaired customer-facing operational systems, specifically affecting customer service channels and contact services. Subscribers experienced difficulties accessing service offices for inquiries or transactions, creating widespread inconvenience. The compromise also temporarily disrupted payment processing capabilities at Oxxo retail locations, impacting collection services. Megacable acknowledged the attack’s operational consequences but emphasized the integrity of its primary service infrastructure remained intact.
Megacable initiated corrective measures immediately following the attack to restore affected systems. The company projected partial recovery of telephone support and Oxxo payment processing functionality within hours of the announcement, aiming to minimize service interruptions. Full restoration of all compromised systems was prioritized, though the organization did not specify a definitive timeline for complete recovery beyond stating efforts were ongoing. Megacable issued a formal apology to subscribers, citing regret for the inconvenience and requesting patience during the remediation process. No details regarding the attack’s origin, intrusion methods, or data compromise were disclosed in the public statement.