Cyber Incident Victim: Läderach AG
Date:
Sep 2022
Location:
Switzerland
Summary
A Swiss chocolatier experienced a cyber attack disrupting production, logistics, and administrative operations, though retail stores domestically and internationally remained operational with unaffected local sales. The company activated its emergency response protocol upon detection, engaged external IT and forensic specialists, and notified authorities while minimizing internal tool usage as a precaution. Online orders continued with possible delivery delays, and the full scope of the incident remained under investigation during containment efforts.
| CIA Posture | Motives | Tactics, Techniques & Procedures |
|---|---|---|
| Available to members | 1 motive | 1 technique |
| Threat Actors | Type | Location |
|---|---|---|
| 0 actors | Available to members | Available to members |
Description
On September 5, 2022, Swiss chocolatier Läderach AG detected a cyber attack targeting its systems, prompting immediate activation of its pre-established emergency response board. The board was tasked with verifying the incident’s scope and implementing containment measures, with authorities notified without delay. Initial assessments confirmed disruptions primarily impacted production facilities, logistics operations, and administrative functions across the organization. Retail branches in Switzerland and internationally remained operational, with in-store sales unaffected, while online orders continued processing through the company’s webshop, though potential delivery delays were anticipated due to backend system impairments. Internal work tools and communication channels were restricted to essential use only as a precautionary measure to limit further exposure.
The emergency board collaborated with external IT security specialists and forensic investigators to analyze the attack’s origin, methodology, and full operational impact, though no technical specifics regarding attack vectors or actor attribution were disclosed publicly. Business continuity protocols prioritized maintaining retail and e-commerce operations despite persistent disruptions to manufacturing and supply chain management. No customer data breaches or financial system compromises were referenced in initial statements. Recovery efforts focused on restoring affected systems while minimizing operational downtime, with ongoing investigations determining the incident’s root cause and long-term implications for infrastructure resilience. The company’s headquarters in Glarus, Switzerland, coordinated the response across its global workforce of approximately 1,500 employees, maintaining transparency through corporate communications channels led by Global Head Matthias Goldbeck.